Follow one pair through the shop.
From a customer’s phone to the pickup counter — every step of one real job.
The order starts in their pocket.
Before a customer reaches your counter, they log their gear and the service it needs on your shop’s own intake page. The work order lands in your queue as pending — ready for you to confirm.
They can watch it the whole way.
The moment the order is created, the customer gets a private link to a live tracker — so “is it ready yet?” answers itself and the phone stops ringing during the rush.
Your shop runs the line.
Every work order lives on one board, from received to ready. Advance each pair item by item — the status moves as the work does. The front counter and the back bench read the same truth.
Done means they know.
Mark the gear ready and the customer gets a clean note — what was done, which gear, and where to pick it up. The phone stops ringing. They just come in.
One current, intake to pickup.
Take the paper off the skis. Give every pair one flowing line from drop-off to pickup.