From a customer’s phone to the pickup counter — one attached line, no dead tickets.
01 · Intake
The order starts in their pocket.
Before a customer reaches your counter, they log their gear and the service it needs on your shop’s own intake page. The work order lands in your queue as pending — ready for you to confirm.
Name, email, phone — enough to match their gear and reach them when it’s ready.Each pair, each service — tune, mount, or repair — with an upfront estimate.A mount? The binding agreement is read and signed before the skis ever hit the bench.Submitted. It’s a work order in your queue now — not a slip taped to a ski.
02 · On the bench
Your shop runs the line.
Every work order lives on one board, from received to ready. Advance each pair item by item — the status moves as the work does. The front counter and the back bench read the same truth.
Every live work order on one board — from awaiting service to ready for pickup.Each item carries its own status. The order advances as the work does — nothing to lose.
03 · Pickup
Done means they know.
Mark the gear ready and the customer gets a clean note — what was done, which gear, and where to pick it up. The phone stops ringing. They just come in.
One tap marks the work done and logs that the customer’s been notified.“Your skis are ready” — emailed with a service summary and pickup details.
One current, intake to pickup.
Take the paper off the skis. Give every pair one flowing line from drop-off to pickup.
