Work order software built for ski shops.
FlowState is work order software for ski shop service departments. Staff take in each pair at the counter, or customers send a request on your own page. Your bench runs every tune, mount and repair to pickup on one Service Queue.
Shops track service in different ways: a paper tag on the ski, a whiteboard, a ticket in the POS. Whichever it is, the counter, the bench and the customer each need to know where a pair stands. FlowState gives every pair one digital work order that moves with the gear from drop-off to pickup.
Every work order lives on a shared Service Queue board: awaiting service, in progress, ready, customer notified. Status follows the work — advance each pair item by item and the order’s stage is recomputed for you. The front counter and the back bench read the same truth, all season.
Everything a ski shop’s work order runs on, in one system.
Counter or online, one work order
Staff enter the customer, their equipment and the service at the counter. Customers can also send a request from your shop’s own page. Either way the work order lands in your queue, ready to confirm.
One shared Service Queue
Every live work order on one board across clear lanes — awaiting service, in progress, ready, customer notified — so the whole shop sees the same status at a glance.
Item-driven status
Move each pair from pending to in progress to done, and the work order’s stage follows. You update the items; the order keeps itself in step.
Signed mounting agreements
For a mount, the customer reads your mounting agreement, draws a signature and types their legal name on their phone, before the skis reach the bench. The signed PDF stays with the work order.
Durable service history
Work orders are never deleted. Each past order keeps its gear, its services and the notes the tech left, on the customer’s record.
Email and text at pickup
When the order is ready, the customer gets a “your skis are ready” note with a service summary and pickup details, in your shop’s name. It goes by email from day one, and by text once your shop’s texting is approved. Replies land in one shared inbox.
What changes when every pair has a work order.
A paper ticket lives in one place — lose it and the service stalls.
One digital work order moves with the gear from intake to pickup, backed up and never deleted.
Customers call to ask whether their skis are ready.
When every item is done and racked, the ready email goes out on its own, in your shop’s name.
Last season’s job is hard to find when the customer comes back.
Past orders stay on the customer’s record with their gear, services and notes.
The front counter and the back bench disagree on what’s done.
One shared Service Queue — item-driven status means everyone reads the same truth.
Run your work orders on a real demo shop.
A private 7-day demo, pre-loaded with sample customers and work orders. Confirm your email and you’re in — no card required.
No card · 7 days · your own private shop
Straight answers.
- What is ski shop work order software?
- It’s software that tracks a ski shop’s service jobs, whatever the shop used before. FlowState records each work order: the customer, their equipment and the service (tune, mount or repair). It tracks the order through every stage to pickup on a shared Service Queue, and keeps every order on record.
- Does it handle mounts and binding work?
- Yes. For a mount, the customer signs your mounting agreement on their phone before the skis reach the bench, and the signed PDF is kept with the work order and the customer’s record. The skier’s details and boot sole length go on the order too.
- How do customers know when their gear is ready?
- When the order is ready, the customer gets an automatic email with a service summary and pickup details, in your shop’s name. A new order also sends them a private tracking link so they can check the stage themselves. Customers who opt in get the same notices by text once your shop’s texting is approved, which is set up during onboarding and usually takes about 10 to 15 days.
- Can customers create their own work order?
- Yes. Each shop gets a public request page in its own name where customers list their equipment and the service they need. The request lands in your queue as a pending work order for staff to confirm.
- Does it work for more than one location?
- Yes, as separate shops. Each location has its own Service Queue and work orders, and a staff member can switch between the locations they belong to. There’s no combined view across locations, and each one registers for texting on its own.
Follow every pair to pickup.
One work order from the counter to the bench to pickup, and a customer who hears when their gear is ready.
No card · 7 days · your own private shop
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