Work order software built for ski shops.
FlowState is the work order software for ski and outdoor specialty shops. Customers start the order on your own intake page; your bench runs every tune, mount, and repair to pickup on one Service Queue — no paper tickets taped to skis, nothing lost.
A handwritten work order taped to a ski is a single point of failure. It gets smudged, misfiled, or buried in the rack — and when it goes missing, the service stalls and the customer calls to ask if their skis are ready. FlowState replaces that paper with one digital work order that moves with the gear from drop-off to pickup.
Every work order lives on a shared Service Queue board: awaiting service, in progress, ready, customer notified. Status follows the work — advance each pair item by item and the order’s stage is recomputed for you. The front counter and the back bench read the same truth, all season.
Everything a ski shop’s work order runs on, in one system.
Customers start the work order
A shop-branded intake page lets customers log their equipment and the service they need — tune, mount, or repair — before they reach the counter. The work order lands in your queue, ready to confirm.
One shared Service Queue
Every live work order on one board across clear lanes — awaiting service, in progress, ready, customer notified — so the whole shop sees the same status at a glance.
Item-driven status
Advance each pair — pending, in progress, done — and the work order’s stage is recomputed automatically. Staff never set a status by hand, and nothing jumps a stage on its own.
Signed mounting agreements
For any mount, the customer reads your binding agreement, draws a signature, and types their legal name — a legally binding e-signature under the ESIGN Act and UETA, captured before the skis hit the bench.
Durable service history
Work orders are never deleted. Last season’s mount specs, a tune from two winters ago, the note a tech left on the bench — every record stays attached to the customer and auditable.
Completion email at pickup
Mark the gear ready and the customer gets a clean “your skis are ready” note — a service summary and pickup details, branded as your shop. Text (SMS) pickup alerts are on the roadmap.
What changes the day you stop using paper tickets.
A paper ticket lives in one place — lose it and the service stalls.
One digital work order moves with the gear from intake to pickup, backed up and never deleted.
Customers call to ask whether their skis are ready.
Mark the work order ready and an automatic completion email goes out, branded as your shop.
Last season’s mount specs and tune notes walk out the door on paper.
Durable, searchable service history keeps every spec and note attached to the customer for good.
The front counter and the back bench disagree on what’s done.
One shared Service Queue — item-driven status means everyone reads the same truth.
Run your work orders on a real demo shop.
A private 7-day demo, pre-loaded with sample customers and work orders. Confirm your email and you’re in — no card required.
No card · 7 days · your own private shop
Straight answers.
- What is ski shop work order software?
- It’s software that replaces the paper service tickets a ski shop tapes to gear. FlowState captures each work order digitally — the customer, their equipment, and the service (tune, mount, or repair) — then tracks it through every stage to pickup on a shared Service Queue, with durable service history kept for every order.
- Does it handle mounts and binding work?
- Yes. For any mount, FlowState captures a signed mounting agreement — a legally binding e-signature under the ESIGN Act and UETA — before the skis hit the bench, and keeps a digital copy attached to the customer’s record.
- How do customers know when their gear is ready?
- When staff mark a work order ready, the customer gets an automatic completion email with a service summary and pickup details, branded as your shop. Text (SMS) pickup alerts are on the roadmap, not yet shipped.
- Can customers create their own work order?
- Yes. Each shop gets a public, branded intake page where customers log their equipment and the service they need in about ninety seconds. The submission lands in your queue as a pending work order for staff to confirm.
- Does it work for more than one location?
- Yes. Each shop sees only its own Service Queue, customers, and equipment — strict per-shop isolation derived server-side. New locations onboard through configuration, not custom code.
Take the paper off the skis.
Give your shop a single, flowing system from intake to pickup — and give your customers a reason to come back.
No card · 7 days · your own private shop
Stay attached. Carry speed.