Privacy Policy

FlowState is a work-order software product for ski and outdoor specialty shops, built and operated by Reiter Solutions LLC (“we,” “us”). This policy covers the findflowstate.app marketing website and the self-serve demo. Data that a ski shop’s own customers submit inside the FlowState application is processed on behalf of that shop — the shop is the data controller — and is governed by our separate customer agreement, not this policy.

Information you provide: when you contact us, request early access, subscribe to updates, or start a demo, we collect what you submit — typically your name, email address, shop name, and any message content.

Information collected automatically: when you visit the site we collect usage and device data (pages viewed, links clicked, browser and device type, approximate location derived from IP address, and referring page) through privacy-conscious product analytics, plus standard server logs.

Cookies and similar technologies: we use a small number of cookies and local storage for analytics and to remember your consent choice. A bot-protection check (Cloudflare Turnstile) runs on form submissions.

To respond to your inquiries and provide the demo you request; to send product updates and marketing you have opted into (you can unsubscribe at any time); to operate, secure, and improve the website and product; and to comply with legal obligations.

We do not sell your personal information.

We share information with service providers who process it on our behalf to run the site and product — for example analytics (PostHog), database and authentication (Supabase), transactional email (Resend), hosting (Vercel), and security/CDN (Cloudflare). These providers are bound to use the data only to provide their services to us.

We may disclose information if required by law, to protect our rights or users’ safety, or in connection with a business transfer. Otherwise we do not share your personal information with third parties for their own marketing.

Our analytics are served through a same-origin path to improve reliability. You can decline non-essential analytics via the consent banner on the site, use your browser’s privacy controls, or contact us to opt out.

We keep personal information only as long as needed for the purposes above — for example, to maintain our relationship with you, to comply with legal obligations, and to resolve disputes — after which we delete or anonymize it.

Depending on where you live, you may have the right to access, correct, delete, or port your personal information, and to object to or restrict certain processing. To exercise any of these, email us at hello@findflowstate.app and we will respond within the time required by applicable law.

We use reasonable administrative, technical, and organizational measures to protect personal information. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.

The site and product are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children.

We may update this policy from time to time; the “last updated” date above reflects the latest version. Questions or requests: hello@findflowstate.app.