Get every pair of skis off paper and into one flowing system.
FlowState replaces the paper work orders taped to your skis with one flowing system. Customers start the order, your shop runs it to pickup — and nothing stalls on the bench.
Built for tune benches, boot fitters, and rental counters.
- Pending
- Confirmed
- In progress
- 4Ready
- 5Picked up
Built for the people who keep gear moving
- Tune & wax benches
- Boot fitting
- Binding service
- Seasonal rentals
No invented stars. Just what’s actually true.
Built by Reiter Solutions
A studio building custom software with skin in the game — not a faceless SaaS marketing engine.
ESIGN & UETA compliant
Mounting agreements are legally binding from the moment your customer signs them. Not a checkbox; a real e-signature.
Your data stays in your shop
Strict per-shop isolation — enforced application-side on every query. Cross-shop data leakage is a breach, not a bug.
Direct line to the founder
Email and a real conversation about what your shop needs — not a ticket queue, not a chatbot, not a sales SDR.
Paper work orders detach the flow.
A handwritten ticket taped to a ski is a single point of failure. It gets smudged, misfiled, or buried in the rack. Customers call to ask if their skis are ready. Service history lives in a drawer — if it lives anywhere at all.
Tickets go missing
One paper slip, one location, zero backups. Lose it and the job stalls.
Stop answering "are they ready yet?"
Mark the gear ready and an automatic completion email goes out, branded as your shop — so the phone stops ringing during the rush. Text alerts are next on the line.
History walks out the door
Last season’s mount specs and tune notes vanish with the paper.
One current, intake to pickup.
Every job moves through the same attached line — no detours, no dead tickets.
- 01
Customers start the order
A shop-branded intake link lets customers log their gear and the service they need before they reach the counter. The order lands in your queue, ready to confirm.
- 02
Your shop runs the bench
Confirm, assign, and move each work order through its stages. Status is always current, so the front counter and the back bench see the same truth.
- 03
Gear goes home
Mark it ready and hand it back with a clean record. Every tune, mount, and note is kept as durable service history — never taped to a ski again.
Follow one pair through the shop.
From a customer’s phone to the pickup counter — one attached line, no dead tickets.
The order starts in their pocket.
Before a customer reaches your counter, they log their gear and the service it needs on your shop’s own intake page. The work order lands in your queue as pending — ready for you to confirm.
Your shop runs the line.
Every work order lives on one board, from received to ready. Advance each pair item by item — the status moves as the work does. The front counter and the back bench read the same truth.
Done means they know.
Mark the gear ready and the customer gets a clean note — what was done, which gear, and where to pick it up. The phone stops ringing. They just come in.
Everything your shop runs on, in one system.
From a customer’s first tap to the durable record long after pickup — here’s exactly what FlowState does today, and what’s next on the line.
A frictionless front door — the order starts before they reach the counter.
Public, per-shop intake page
A shop-branded link lets customers log their gear and the service it needs from a phone in about ninety seconds — no account, no app to install.
Recognizes returning customers
A repeat customer’s equipment and boots are matched from their email and phone, so they reuse gear that’s already “on file” — faster intake for the customer and the shop.
Tune, mount & repair with estimates
Customers pick a service per pair — tune, mount, repair, or your custom services — across multiple pairs, with an upfront estimate from your published prices.
Bot-protected submissions
Every public request passes a bot check before it reaches your queue, so the front door stays open without being abused.
Nothing detaches — signed, stored, and tied to the customer for good.
Signed mounting agreements
For any mount, the customer reads your binding agreement, draws a signature, and types their legal name — a legally binding e-signature under the ESIGN Act and UETA, captured before the skis hit the bench.
Digital copies stored in the cloud
Each signed agreement is saved as a PDF in the cloud and stays permanently attached to that customer’s record — always there for the next mount or a dispute.
Durable service history
Work orders are never deleted. Every order tied to your shop stays auditable — last season’s mount specs, a tune from two winters ago, the note a tech left on the bench.
Per-order staff notes
Append-only notes on each work order keep the front counter and the back bench on the same page, without anything getting overwritten.
Run the line item by item — status follows the work, not the other way around.
One shared Service Queue board
Every live work order on one board, across clear lanes — awaiting service, in progress, ready, customer notified — so the whole shop reads the same truth at a glance.
Item-driven lifecycle
Advance each pair — pending, in progress, done — and the work order’s stage is recomputed automatically. Staff never set a status by hand, and nothing jumps a stage on its own.
Intake triage & promised-by dates
Customer submissions land as “needs intake.” Set a promised-by date and confirm to activate — and see at a glance what’s overdue, due today, and ready to go home.
Printable work-order tags
Print a physical tag straight from the work order, so the gear on the rack always points back to its digital record.
Multi-shop isolation & secure access
Each shop sees only its own queue, customers, and equipment — context is derived server-side, never trusted from the client. Staff access is authenticated and role-aware; new locations onboard through configuration, not code.
When the gear’s ready, the customer hears it — and the phone stops ringing.
Completion email
Mark the gear ready and the customer gets a clean “your skis are ready” note — a service summary and pickup details, branded as your shop, not as us.
Custom templates & shop branding
Customize the notification with your shop’s logo, sender details, and pickup hours, so every message looks like it came straight from you.
Automatic text (SMS) pickup alerts
Coming soonText the customer the moment their gear is ready — the same clean summary, straight to their phone. On the roadmap; we’ll never bill you for it before it’s live.
Shop analytics & insights
Coming soonTurnaround times, busiest services, and seasonal trends across your shop — a clear read on how the bench is flowing. On the roadmap.
Priced per shop. Built to scale to your whole operation.
Start with a single bench and grow to every location. Detailed plans are landing soon — talk to us about early access.
Take the paper off the skis.
Give your shop a single, flowing system from intake to pickup — and give your customers a reason to come back.
Stay attached. Carry speed.