Move the rental counter line without losing the thread.
For the rental-counter manager: let customers start their own order before they reach you, run every request on one shared Service Queue with promised-by dates, and stop fielding “is it ready yet?” calls during the rush.
The counter is where the rush hits hardest. A line forms, paper slips pile up, and the same questions come over the phone all day. FlowState moves the start of every order onto the customer’s phone and the rest onto one board your whole team reads.
A shop-branded intake page lets customers log their gear and the service they need in about ninety seconds — no account, no app. Each submission lands as a pending work order with a promised-by date you set, so the counter always knows what’s overdue, due today, and ready to go home.
What FlowState takes off the counter’s plate.
Customers start their own order
A shop-branded, public intake page lets customers log their equipment and service from a phone in about ninety seconds — the order is half-done before they reach you.
Promised-by dates and triage
Submissions land as “needs intake.” Set a promised-by date and confirm to activate — and see at a glance what’s overdue, due today, and ready to go home.
One board for the whole counter
Every live work order across clear lanes — awaiting service, in progress, ready, customer notified — so any team member at the counter reads the same status.
Bot-protected front door
Every public request passes a bot check before it reaches your queue, so self-intake stays open during the rush without getting abused.
Fewer “is it ready?” calls
Mark a work order ready and the customer gets an automatic completion email, branded as your shop — so the phone stops ringing during peak. SMS pickup alerts are on the roadmap.
Each location, its own queue
Strict per-shop isolation means a multi-location operation keeps each counter’s queue, customers, and equipment separate — derived server-side, never crossed.
The rush problems FlowState clears at the counter.
A line forms while you write up each order by hand.
Customers start their own order on a branded intake page before they reach the counter.
The phone rings all day with “is my gear ready yet?”
An automatic completion email goes out the moment a work order is marked ready.
No one’s sure what’s overdue versus due today.
Promised-by dates and intake triage show overdue, due-today, and ready at a glance.
Run the rush on a demo shop.
A private 7-day demo, pre-loaded with sample customers and work orders. Push a few orders across the Service Queue and watch the completion email fire — no card required.
No card · 7 days · your own private shop
Straight answers.
- Can customers check themselves in at the rental counter?
- Yes. Each shop gets a public, branded intake page where customers log their equipment and the service they need in about ninety seconds — no account, no app. The submission lands as a pending work order for the counter to confirm.
- How does the counter know what’s due?
- You set a promised-by date when you confirm a work order. The shop view shows what’s overdue, due today, and ready for pickup at a glance, so the counter always knows what to work next.
- Does it cut down on “is it ready?” phone calls?
- Yes. When staff mark a work order ready, the customer gets an automatic completion email branded as your shop. Text (SMS) pickup alerts are on the roadmap, not yet shipped.
Take the paper off the skis.
Give your shop a single, flowing system from intake to pickup — and give your customers a reason to come back.
No card · 7 days · your own private shop
Stay attached. Carry speed.