Every fit, on the record — and back when they return.
For the boot fitter: capture each fitting and any mount as a digital work order, recognize returning customers from their last visit, and keep every note attached to the customer’s equipment for the next season.
Boot work is personal and it’s cumulative. The punch you made last winter, the footbed, the shell size, the canting — all of it matters the next time that customer walks in. On paper, that context lives in a drawer, if it lives anywhere. FlowState keeps it attached to the customer for good.
When a returning customer starts an order, FlowState matches their equipment and boots from their email and phone, so prior gear is already on file. Each fit is a work order with durable history, and any mount captures a signed mounting agreement before work begins.
What FlowState keeps so you don’t have to.
Recognizes returning customers
A repeat customer’s equipment and boots are matched from their email and phone, so prior gear is already on file — faster intake and instant context on what you did last time.
Durable fit history
Every work order is kept — the shell, the footbed, the punch, the canting notes. Last season’s fit is right there when they come back, never lost to a drawer.
Notes that stay attached
Append-only notes on each work order capture exactly what you did and why, without anything getting overwritten by the next visit.
Signed mounting agreements
When a fit includes a mount, the customer signs your binding mounting agreement — a legally binding e-signature under the ESIGN Act and UETA — before the work begins, stored as a PDF on their record.
Fits on the shared queue
Each fitting is a work order on the same Service Queue as the rest of the shop — promised-by dates and clear stages, so a multi-step fit never falls through the cracks.
Tell them when it’s ready
For work they leave with you, mark it ready and a completion email goes out automatically, branded as your shop. SMS pickup alerts are on the roadmap.
The history problems FlowState solves at the boot wall.
A returning customer’s last fit is in a drawer — or gone entirely.
Durable service history keeps every shell, footbed, and punch attached to the customer.
You re-key the same boots and details every visit.
FlowState recognizes returning customers and reuses gear that’s already on file.
A mount goes ahead without a clear signed agreement on file.
A signed, ESIGN/UETA-compliant mounting agreement is captured before work begins.
Run a couple of fits through a demo shop.
A private 7-day demo, pre-loaded with sample customers and equipment. Watch a returning customer’s gear surface from their record — no card required.
No card · 7 days · your own private shop
Straight answers.
- Does FlowState remember a customer’s past boot work?
- Yes. Every work order is kept as durable service history attached to the customer — the shell size, footbed, punches, and notes — so a returning customer’s prior fit is right there the next time they come in.
- How does it handle a returning customer?
- FlowState matches a repeat customer’s equipment and boots from their email and phone, so their gear is already on file. That speeds up intake and gives you instant context on what you did last time.
- Is a signed agreement captured for a mount?
- Yes. When a fit includes a mount, the customer signs your binding mounting agreement — a legally binding e-signature under the ESIGN Act and UETA — before work begins, and a PDF copy stays on their record.
Take the paper off the skis.
Give your shop a single, flowing system from intake to pickup — and give your customers a reason to come back.
No card · 7 days · your own private shop
Stay attached. Carry speed.